211 Services
A directory the providers help you keep current, referrals you can close the loop on, and a record of everything your community asked for — including what it could not find.
Key Features
How It Works
1. Escape the annual re-survey
Bring your listings in from a spreadsheet, or point us at a provider's web page and we will read it and pull the details out for you. Nothing publishes until someone on your team approves it. Then hand the upkeep back to the providers themselves: each one gets a short link and a printable code to claim their own listing and keep their hours, services and eligibility current. Updates from an email address that matches the organization can approve themselves, so your specialists only review the ones that need judgement. Every listing carries where its information came from, when it was last verified, and how complete it is.
2. Take the contact however it arrives
Put a request form directly on your own website, in English or Spanish, and submissions land in the platform, no re-keying. Text and email conversations run both ways, with consent recorded and opt-outs handled for you. And when a specialist takes a call, everything they log lands on the same record as the text and the web form, so the person's history is in one place.
3. Refer, and find out what happened
Search by service, eligibility and distance, working from the preferred-partner order your specialists already use rather than an alphabetical list. Then send a real referral: the receiving organization accepts it, declines it, or tells you it was not a fit, so "did this person get served?" has an answer. You choose field by field what travels with the referral, and the person's consent governs what may cross to another organization at all.
4. Tell your funders what the community asked for
Every search of your directory is kept: what was asked for, where, and how many results came back. The searches that returned nothing are the most valuable records you own: they are unmet need, in your community's own words, ready for the United Way conversation and the county contract. Build the report once, choose what to include and how to group it, and re-run it every quarter.
5. Handle the urgent ones
For the after-hours shelter line, see which beds are free right now across the organizations in your network, and raise an emergency bed request that goes to the front of the queue. Safety information sits on the record where the next person sees it, incidents are documented with everyone involved, and when you need to reach a whole network at once — a cold night, a closure, a disaster — one announcement goes to everybody, with the recipient count shown before you send it.
Related
The Directory, the Referral, and the Demand Data
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