Privacy Policy

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    Last updated March 05, 2024

    This privacy notice for Neighbor Solutions ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

    • Visit our website, or any website of ours that links to this privacy notice
    • Download and use our mobile application (Neighbor Solutions), or any other application of ours that links to this privacy notice
    • Engage with us in other related ways, including any sales, marketing, or events

    Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@neighbor.solutions.

    Summary of Key Points

    This summary provides key points from our privacy notice, but you can find out more details about any of these topics in the sections below.

    What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

    Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.

    Do we receive any information from third parties? We do not receive any information from third parties.

    How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

    In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

    How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

    What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

    How do you exercise your rights? The easiest way to exercise your rights is by contacting us at info@neighbor.solutions. We will consider and act upon any request in accordance with applicable data protection laws.

    1. What Information Do We Collect?

    Personal information you disclose to us

    In Short: We collect personal information that you provide to us.

    We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

    Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

    • Names
    • Phone numbers
    • Email addresses
    • Map coordinates (optional)

    Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

    • Homeless person attributes and description

    Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

    • Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services.
    • Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device's camera, storage, and other features.
    • Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information.

    Information automatically collected

    In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

    We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.

    2. How Do We Process Your Information?

    In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

    We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

    • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
    • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
    • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.

    3. When and With Whom Do We Share Your Personal Information?

    In Short: We may share information in specific situations described in this section and/or with the following third parties.

    We may need to share your personal information in the following situations:

    • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
    • When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). We obtain and store on your device ("cache") your location.
    • Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice.
    • Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

    4. Do We Use Cookies and Other Tracking Technologies?

    In Short: We may use cookies and other tracking technologies to collect and store your information.

    We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

    5. How Long Do We Keep Your Information?

    In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

    We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

    6. How Do We Keep Your Information Safe?

    In Short: We aim to protect your personal information through a system of organizational and technical security measures.

    We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

    7. Do We Collect Information From Minors?

    In Short: We do not knowingly collect data from or market to children under 18 years of age.

    We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@neighbor.solutions.

    8. What Are Your Privacy Rights?

    In Short: You may review, change, or terminate your account at any time.

    Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us at info@neighbor.solutions.

    Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

    9. Controls for Do-Not-Track Features

    Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

    10. Do United States Residents Have Specific Privacy Rights?

    In Short: If you are a resident of California, Colorado, Connecticut, Utah or Virginia, you are granted specific rights regarding access to your personal information.

    California Residents: California Civil Code Section 1798.83, also known as the "Shine The Light" law permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.

    Your rights with respect to your personal data:

    • Right to request deletion of the data — You can ask for the deletion of your personal information.
    • Right to be informed — You have a right to know whether we collect and use your personal information, the categories of personal information that we collect, and the purposes for which the collected personal information is used.
    • Right to Non-Discrimination — We will not discriminate against you if you exercise your privacy rights.

    11. Do We Make Updates to This Notice?

    In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

    We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

    12. How Can You Contact Us About This Notice?

    If you have questions or comments about this notice, you may email us at info@neighbor.solutions.

    13. How Can You Review, Update, or Delete the Data We Collect From You?

    Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us at info@neighbor.solutions.