Honest Comparison
Neighbor Solutions vs CharityTracker
Two platforms built for shared case management. Here's how to tell which one fits yours.
By the Neighbor Solutions team · Updated September 2026 · Spot something outdated? Tell us
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The short answer
Which one fits your work
Neighbor Solutions
Case management, cross-agency referrals, real-time bed tracking, street outreach tools, and public intake you can embed on your own site — every feature included, from $100/month.
- You want cases, outcomes, beds, and reporting in one system, at one price, rather than across tiers.
- Per-user costs are climbing toward Plus/Pro territory — switchers at that scale have documented savings like Wiseman Ministries' 40% a year.
- You do street outreach and need tools built for the field, not the front desk.
- Funder reporting is eating your week.
- You want people to be able to request help from your own website, without a login.
CharityTracker
A budget-friendly shared assistance network — from $20 per user/month — trusted by churches, United Ways, and community ministries since 2006.
- You mainly need to record assistance and see what nearby churches have provided.
- Your community already coordinates on CharityTracker, and network continuity matters most.
- You have one or two users and want the lowest starting price ($20/user/month).
Side by side
Feature by feature, no spin
Case & client work
Field & outreach
Access & participation
Getting started & cost
Where they differ
16Full case management
Care plans, goals, program milestones, outcomes
Neighbor Solutions
CharityTracker
Reporting & dashboards
Grant-ready reports anyone on the team can build
Neighbor Solutions
CharityTracker
Electronic signatures
Capturing a signature on a form, workflow step or consent
Neighbor Solutions
CharityTracker
Households
Grouping related neighbors and coordinating them together
Neighbor Solutions
CharityTracker
Street outreach tools
Mobile case management, encampment tracking, field observations
Neighbor Solutions
CharityTracker
Placements & housing match
Matching people to housing and placement programs — plans, request queue, match filters, retention checks
Neighbor Solutions
CharityTracker
Real-time shelter bed tracking
Live availability across partner organizations
Neighbor Solutions
CharityTracker
Volunteer access
How helpers without accounts participate
Neighbor Solutions
CharityTracker
Public intake for people seeking help
How someone asks for help without needing a staff login
Neighbor Solutions
CharityTracker
Public Help app for neighbors
A free app for finding services nearby — requests route to community-partner networks
Neighbor Solutions
CharityTracker
Pricing model
Like-for-like at two seats on Pro ($60/user/mo), the tier with assessments and remote intake; Basic is $20, Plus $40. Ours includes every feature and unlimited neighbors.
Neighbor Solutions
CharityTracker
Add-ons & customization
Whether new features and custom work cost extra
Neighbor Solutions
CharityTracker
Validated assessments, scored on submission
Whether standard instruments — PHQ-9, GAD-7, AUDIT-C, PC-PTSD-5, ACE, WHO-5, C-SSRS — arrive scored with severity bands, or you build the scoring yourself
Neighbor Solutions
CharityTracker
Incidents & linked suspensions
Logging a safety incident with the people involved, and issuing a suspension linked to it
Neighbor Solutions
CharityTracker
Forms & surveys on your own website
Publishing a form or survey as a link, or embedding it on your own site — no login to fill it in
Neighbor Solutions
CharityTracker
Spanish-language intake
What a Spanish-speaking visitor sees on a public intake form. Ours covers buttons and labels from their browser; organization-authored questions stay as written
Neighbor Solutions
CharityTracker
Where they matchBoth products do these equally well6
Assistance & benevolence tracking
Neighbor Solutions
CharityTracker
Shared records across partner agencies
Consent-based, cross-agency collaboration
Neighbor Solutions
CharityTracker
Alerts & workflow automation
Neighbor Solutions
CharityTracker
An existing community network
Your Neighbors already coordinate on the platform
Neighbor Solutions
CharityTracker
Free trial
Start online today
Neighbor Solutions
CharityTracker
Data import & onboarding help
Neighbor Solutions
CharityTracker
Based on each company's public website, documentation, and review platforms as of September 2026. Every organization prices differently — ask us for a quote for your team.
What CharityTracker does well
Shared assistance records since 2006
Assistance tracking shared across a network of agencies, in the market since 2006.
Entry pricing
From $20 per user per month on the Basic tier, no onboarding fee, and a 14-day free trial.
Focused feature set
Assistance records and shared history — a small feature set that new staff and volunteers learn quickly.
Support
Reviewers report quick answers from the support team.
Track record
Nearly two decades in use across thousands of communities.
Where we're different
One platform for the whole operation
Full case management, care plans, outcomes, real-time beds, and document storage — no add-on tiers. Volunteers pitch in through workflows, no sign-in needed.
Modern, mobile-first workflows
Software that feels good to use. Mobile case management, encampment tracking, and field observations — reliable on a phone, with fewer clicks.
All features at one published price
From $100/month with unlimited neighbors, a 14-day free trial with no credit card, and cancel anytime.
Reporting that proves impact
Anyone on your team can build grant-ready reports — no support ticket. Wiseman Ministries cut reporting time 50% and costs 40% after switching.
Let people ask for help without a login
Publish a workflow as a link, or embed the form directly on your own website — included on every plan, not a paid tier. Plus a free Help app where neighbors find services near them.
What We Do
A Comprehensive Technology Platform
More than a simple CRM - a Care Relationship Manager
You need a system built for nonprofits with decades of nonprofit experience. A business CRM for "customers" doesn't work for a nonprofit serving neighbors with unique needs.
Case Management
Everything about a person in one place — from first contact through outcomes — with the safety context your team needs before they walk into the room.
Programs & Enrollments
Structured services with goals, assessments and outcomes — so the work is consistent and the results are provable.
Placements & Housing
Match people to housing and placement programs, work the queue as a team, and keep them housed after move-in.
Shelter & Bed Management
Real-time bed availability, a reservation and waitlist your team actually runs, and check-in that takes seconds.
Street Outreach & Encampments
Built for the work that happens standing up, outdoors, on a weak signal.
Events & Distributions
Run a distribution, a clinic or a community meal — and have the numbers ready when it's over.
Resources & Referrals
The community's services in one directory, and a real handoff between organizations instead of a phone number on a sticky note.
Messaging & Inbox
One inbox for the whole team, and a way to reach a Neighbor that isn't a voicemail they'll never hear.
Surveys & Assessments
Ask the questions your programs and funders need answered, and see the answers add up.
Reporting & Insights
Reports anyone on your team can build — no support ticket, no upsell.
Automation & AI
Sensible automation that removes steps, and AI that reads what nobody has time to read.
40%
annual cost savings after switching
Wiseman Ministries, Inc.
29%
increase in neighbors exiting homelessness
373,669
annual Help app referrals across a county coalition
Switching from CharityTracker? We would rather you heard it from someone who did it than from us. Ask us to introduce you to an organization that made the same move.
Switching
Three steps
Real people depend on your records, so you stay in control the whole way.
- 1
Export your data
Pull your records out of your current system — CSV exports work great.
- 2
Guided import & training
Our team maps your clients, history, and notes into Neighbor Solutions and trains your staff hands-on.
- 3
Run the trial in parallel
Use the 14-day free trial alongside your current system — no credit card — and switch only when you're confident.
Common questions
Before you decide
Can we migrate our data from CharityTracker to Neighbor Solutions?
Yes. Export your records; we map clients, history, and notes during guided onboarding and train your staff before you switch.
How does pricing compare?
CharityTracker: $20/user/month Basic, $40 Plus, $60 Pro, 10% off annual. Neighbor Solutions: from $100/month for two users, every feature included. Like-for-like on Pro (the tier with assessments and remote intake), two seats run $120/month against our $100. For larger teams, annual and multi-year discounts change the math, so we'll run your numbers.
Do both platforms support multi-agency collaboration?
Both do. CharityTracker shares assistance records across a network of agencies, with referrals on its Plus tier and bed availability in its housing solution. Neighbor Solutions includes consent-based sharing, cross-agency referrals, and community-wide bed availability on one plan at one published price.
What is the best CharityTracker alternative?
Neighbor Solutions, for case management, outcomes, street outreach, and community-wide collaboration at a published price.
Why do organizations switch from CharityTracker to Neighbor Solutions?
Usually because the work grew: care plans and outcomes for funders, real-time beds, mobile street outreach, and reporting the whole team can run.
Can I try Neighbor Solutions before deciding?
Yes — 14 days free, online, no credit card, no sales call. Cancel anytime.
Exploring other options?
Try the CharityTracker alternative built for neighbors
Every feature unlocked, unlimited neighbors, and a team that actually answers. See if we're the right fit in 14 days — free, no credit card.
Want a discount?
CharityTracker is a trademark of Simon Solutions, Inc. All product names and brands are property of their respective owners, are used for identification only, and do not imply affiliation or endorsement. Neighbor Solutions is not affiliated with Simon Solutions, Inc..