Honest Comparison
Neighbor Solutions vs Unite Us
A social care referral network and a community-first case management platform. Here's how to tell which one fits yours.
By the Neighbor Solutions team · Updated November 2026 · Spot something outdated? Tell us
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The short answer
Which one fits your work
Neighbor Solutions
Case management, closed-loop referrals, real-time bed tracking, street outreach tools, and public intake you can embed on your own site — published pricing from $100/month.
- You need the whole case, not only the referral: care plans, programs, outcomes and reporting in one record.
- You run a shelter or do street outreach and need real-time beds, encampment tracking and field tools on a phone.
- You want pricing you can see and a trial you can start today, without booking a demo.
- You want to choose and run your own system, whether or not a regional network is sponsored where you work.
- You want people to be able to request help from your own website, without a login.
Unite Us
A closed-loop social care referral network for health plans, health systems, government, and community organizations, with EHR integrations and payment tools. Pricing is not published.
- You're a health plan, hospital or state agency building a sponsored social care referral network across a region.
- Referrals need to start inside your EHR, and Epic, Oracle or Meditech integration is a requirement.
- You need to invoice and reimburse community partners for services through the same platform.
- A sponsor already funds a Unite Us network where you work, and joining it costs your organization nothing.
Side by side
Feature by feature, no spin
Referrals & coordination
Case & client work
Field & outreach
Access & participation
Getting started & cost
Where they differ
9Case management & care plans
Care plans, goals, program enrollments, outcomes
Neighbor Solutions
Unite Us
Validated assessments, scored on submission
Whether standard instruments — PHQ-9, GAD-7, AUDIT-C, PC-PTSD-5, ACE, WHO-5, C-SSRS — arrive scored with severity bands, or you build the scoring yourself
Neighbor Solutions
Unite Us
Real-time shelter bed tracking
Live availability across partner organizations
Neighbor Solutions
Unite Us
Street outreach tools
Mobile case management, encampment tracking, field observations
Neighbor Solutions
Unite Us
Placements & housing match
Matching people to housing and placement programs — plans, request queue, match filters, retention checks
Neighbor Solutions
Unite Us
HMIS / HUD aligned reporting
Neighbor Solutions
Unite Us
Public intake on your own website
Publishing an intake form as a link, or embedding it on your own site — no login to fill it in
Neighbor Solutions
Unite Us
Pricing
All features, unlimited neighbors included
Neighbor Solutions
Unite Us
Free trial
Start online today
Neighbor Solutions
Unite Us
Where they matchBoth products do these equally well3
Closed-loop referrals
Sending a referral to a partner organization and following it to an outcome
Neighbor Solutions
Unite Us
Community resource directory
A searchable directory of local services to refer into
Neighbor Solutions
Unite Us
Reporting & dashboards
Neighbor Solutions
Unite Us
Based on each company's public website, documentation, and review platforms as of November 2026. Every organization prices differently — ask us for a quote for your team.
What Unite Us does well
Closed-loop referral networks
Electronic social care referrals within networks of community partners. Closing a referral records an outcome, resolved or unresolved.
EHR and system integrations
Integrations with EHR and case management systems including Epic, Oracle, Meditech and Salesforce, plus data links with MCOs, HIEs and United Way.
Payments for community partners
Grant Tracking & Billing and Revenue Cycle Management products for invoicing and reimbursement. Unite Us reports $250M+ in community reimbursements.
Built for payers and government
Programs for Medicaid plans, hospitals, and state and local government, including CMS requirements for social-needs screening and documentation.
Sponsored network membership
On its state and regional network pages, community-based organizations join at no cost, with health plans, ACOs and counties listed as sponsors.
Compliance
HIPAA and HITRUST.
Where we're different
Case management at the center
Care plans, program enrollments, outcomes and documents in one record, with referrals, beds and outreach built around it. Volunteers pitch in through workflows, no sign-in needed.
Closed-loop referrals, with consent
Send a referral to a partner organization and follow it to the end: sent, accepted, declined or acknowledged, under consent-based sharing. 47 agencies coordinate in Collin County, TX.
Beds and street outreach
Real-time bed availability across partner organizations, plus encampment tracking and field observations that hold up on a phone with weak signal.
Published pricing, self-serve trial
From $100/month with every feature and unlimited neighbors. Start a 14-day free trial online today — no credit card, no demo to book; cancel anytime.
Let people ask for help without a login
Publish an intake form as a link, or embed it directly on your own website — included on every plan, not a paid tier.
Reporting that proves impact
Anyone on your team can build grant-ready reports. Wiseman Ministries cut reporting time 50% and costs 40% after switching.
What We Do
A Comprehensive Technology Platform
More than a simple CRM - a Care Relationship Manager
You need a system built for nonprofits with decades of nonprofit experience. A business CRM for "customers" doesn't work for a nonprofit serving neighbors with unique needs.
Case Management
Everything about a person in one place — from first contact through outcomes — with the safety context your team needs before they walk into the room.
Programs & Enrollments
Structured services with goals, assessments and outcomes — so the work is consistent and the results are provable.
Placements & Housing
Match people to housing and placement programs, work the queue as a team, and keep them housed after move-in.
Shelter & Bed Management
Real-time bed availability, a reservation and waitlist your team actually runs, and check-in that takes seconds.
Street Outreach & Encampments
Built for the work that happens standing up, outdoors, on a weak signal.
Events & Distributions
Run a distribution, a clinic or a community meal — and have the numbers ready when it's over.
Resources & Referrals
The community's services in one directory, and a real handoff between organizations instead of a phone number on a sticky note.
Messaging & Inbox
One inbox for the whole team, and a way to reach a Neighbor that isn't a voicemail they'll never hear.
Surveys & Assessments
Ask the questions your programs and funders need answered, and see the answers add up.
Reporting & Insights
Reports anyone on your team can build — no support ticket, no upsell.
Automation & AI
Sensible automation that removes steps, and AI that reads what nobody has time to read.
40%
annual cost savings after switching
Wiseman Ministries, Inc.
29%
increase in neighbors exiting homelessness
373,669
annual Help app referrals across a county coalition
Switching from Unite Us? We would rather you heard it from someone who did it than from us. Ask us to introduce you to an organization that made the same move.
Switching
Three steps
Real people depend on your records, so you stay in control the whole way.
- 1
Export your data
Pull your records out of your current system — CSV exports work great.
- 2
Guided import & training
Our team maps your clients, history, and notes into Neighbor Solutions and trains your staff hands-on.
- 3
Run the trial in parallel
Use the 14-day free trial alongside your current system — no credit card — and switch only when you're confident.
Common questions
Before you decide
How much does Unite Us cost?
Unite Us does not publish pricing; its site offers a demo request. Its state and regional network pages say community-based organizations join at no cost, with health plans, ACOs and counties listed as sponsors. Neighbor Solutions publishes its price: from $100/month, every feature and unlimited neighbors included.
What are the best Unite Us alternatives?
Look for closed-loop referrals together with case management, shelter beds and street outreach, at a price you can see before a sales call. Neighbor Solutions does all of that, from $100/month.
Does Neighbor Solutions do closed-loop referrals?
Yes. Send a referral to a partner organization and follow it to the end — sent, accepted, declined or acknowledged — with consent-based sharing between organizations and a community resource directory to refer into.
Can we bring our existing records into Neighbor Solutions?
Yes. Bring your records as CSV or Excel; we map clients, history and notes during guided onboarding and train your staff. Run the 14-day trial in parallel first.
Is Neighbor Solutions secure enough for sensitive client data?
Data is encrypted at rest and in transit, with role-based access and field-level security, audit trails, multi-factor authentication, and consent management. Neighbor Solutions is HIPAA compliant.
Can I try Neighbor Solutions before deciding?
Yes — 14 days free, online, no credit card, no sales call. Cancel anytime.
Exploring other options?
Try the Unite Us alternative built for neighbors
Every feature unlocked, unlimited neighbors, and a team that actually answers. See if we're the right fit in 14 days — free, no credit card.
Want a discount?
Unite Us is a trademark of Unite Us (uniteus.com), used here only to identify its product. All product names and brands are property of their respective owners, are used for identification only, and do not imply affiliation or endorsement. Neighbor Solutions is not affiliated with Unite Us.