Honest Comparison
Neighbor Solutions vs Bonterra Apricot
An enterprise powerhouse and a community-first platform. Here's how to tell which one fits your organization.
By the Neighbor Solutions team · Updated September 2026 · Spot something outdated? Tell us
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The short answer
Which one fits your work
Neighbor Solutions
Case management, cross-agency referrals, real-time bed tracking, and public intake you can embed on your own site — published pricing from $100/month, live in days.
- You want to be up and running in days, with pricing you can see before talking to anyone.
- Your budget fits $100–a-few-hundred a month better than an enterprise contract plus implementation.
- Collaboration with partner agencies — referrals, shared directories, community beds — is core to how you serve.
- You'd rather spend your week serving people than administering software.
- You want people to be able to request help from your own website, without a login.
Bonterra Apricot
A deeply configurable, enterprise-grade system (formerly Apricot by Social Solutions) trusted by thousands of human services organizations and government agencies.
- You're a large, multi-program organization with complex, funder-mandated data models.
- You have dedicated admin or IT capacity to build and maintain a configured system.
- You participate in a Continuum of Care and want HUD-aligned HMIS reporting kept up to date inside your case management system.
- You're a government agency, or you're standardizing on Bonterra's broader product family.
Side by side
Feature by feature, no spin
Case & client work
Field & outreach
Collaboration & compliance
Access & participation
Cost, setup & fit
Where they differ
14Custom forms & configurable workflows
Neighbor Solutions
Bonterra Apricot
Outcomes & funder reporting
Grant-ready reports; advanced funder frameworks
Neighbor Solutions
Bonterra Apricot
Real-time shelter bed tracking
Live availability across partner organizations
Neighbor Solutions
Bonterra Apricot
Street outreach tools
Mobile case management, encampment tracking, field observations
Neighbor Solutions
Bonterra Apricot
Multi-factor authentication
Neighbor Solutions
Bonterra Apricot
Volunteer access
How helpers without accounts participate
Neighbor Solutions
Bonterra Apricot
Public intake for people seeking help
How someone asks for help without needing a staff login
Neighbor Solutions
Bonterra Apricot
Public Help app for neighbors
A free app for finding services nearby — requests route to community-partner networks
Neighbor Solutions
Bonterra Apricot
API & automated data imports
Neighbor Solutions
Bonterra Apricot
Pricing
All features, unlimited neighbors included
Neighbor Solutions
Bonterra Apricot
Free trial
Start online today
Neighbor Solutions
Bonterra Apricot
Validated assessments, scored on submission
Whether standard instruments — PHQ-9, GAD-7, AUDIT-C, PC-PTSD-5, ACE, WHO-5, C-SSRS — arrive scored with severity bands, or you build the scoring yourself
Neighbor Solutions
Bonterra Apricot
Incidents & linked suspensions
Logging a safety incident with the people involved, and issuing a suspension linked to it
Neighbor Solutions
Bonterra Apricot
Spanish-language intake
What a Spanish-speaking visitor sees on a public intake form. Ours covers buttons and labels from their browser; organization-authored questions stay as written
Neighbor Solutions
Bonterra Apricot
Where they matchBoth products do these equally well4
Case management & care plans
Neighbor Solutions
Bonterra Apricot
Electronic signatures
Capturing a signature on a form, workflow step or consent
Neighbor Solutions
Bonterra Apricot
Network referrals & data sharing
Consent-based collaboration between organizations (on and off the platform)
Neighbor Solutions
Bonterra Apricot
HMIS / HUD aligned reporting
Neighbor Solutions
Bonterra Apricot
Based on each company's public website, documentation, and review platforms as of September 2026. Every organization prices differently — ask us for a quote for your team.
What Bonterra Apricot does well
Configurability
The drag-and-drop Form Designer, template library, and configurable records can be shaped to specialized data requirements.
Outcomes & funder reporting
Built for complex funder frameworks; reviewers report grant reports dropping from six to eight hours to one or two.
Compliance
SOC 2 Type II, ISO 27001, and HIPAA.
Vendor scale
One of the largest vendors in the sector, used by thousands of organizations, with a training academy, user community, and consultant network.
Where we're different
Live this week, not next quarter
Start the trial today, import your data with guided help, and onboard in days — no implementation project.
Published, predictable pricing
From $100/month with every feature and unlimited neighbors — no quotes, no per-module pricing.
Collaboration beyond your org chart
Consent-based referrals, shared directories, and community-wide bed availability — 47 agencies coordinate in Collin County, TX.
Simple enough that staff actually use it
Mobile-first and reliable in the field — Wiseman Ministries cut reporting in half and costs 40% across seven locations.
Self-serve power, shipped fast
Build custom reports yourself for any audience — no services engagement, and requested features ship in weeks, with AI applied in sensible, humane ways.
What We Do
A Comprehensive Technology Platform
More than a simple CRM - a Care Relationship Manager
You need a system built for nonprofits with decades of nonprofit experience. A business CRM for "customers" doesn't work for a nonprofit serving neighbors with unique needs.
Case Management
Everything about a person in one place — from first contact through outcomes — with the safety context your team needs before they walk into the room.
Programs & Enrollments
Structured services with goals, assessments and outcomes — so the work is consistent and the results are provable.
Placements & Housing
Match people to housing and placement programs, work the queue as a team, and keep them housed after move-in.
Shelter & Bed Management
Real-time bed availability, a reservation and waitlist your team actually runs, and check-in that takes seconds.
Street Outreach & Encampments
Built for the work that happens standing up, outdoors, on a weak signal.
Events & Distributions
Run a distribution, a clinic or a community meal — and have the numbers ready when it's over.
Resources & Referrals
The community's services in one directory, and a real handoff between organizations instead of a phone number on a sticky note.
Messaging & Inbox
One inbox for the whole team, and a way to reach a Neighbor that isn't a voicemail they'll never hear.
Surveys & Assessments
Ask the questions your programs and funders need answered, and see the answers add up.
Reporting & Insights
Reports anyone on your team can build — no support ticket, no upsell.
Automation & AI
Sensible automation that removes steps, and AI that reads what nobody has time to read.
40%
annual cost savings after switching
Wiseman Ministries, Inc.
29%
increase in neighbors exiting homelessness
373,669
annual Help app referrals across a county coalition
Switching from Bonterra Apricot? We would rather you heard it from someone who did it than from us. Ask us to introduce you to an organization that made the same move.
Switching
Three steps
Real people depend on your records, so you stay in control the whole way.
- 1
Export your data
Pull your records out of your current system — CSV exports work great.
- 2
Guided import & training
Our team maps your clients, history, and notes into Neighbor Solutions and trains your staff hands-on.
- 3
Run the trial in parallel
Use the 14-day free trial alongside your current system — no credit card — and switch only when you're confident.
Common questions
Before you decide
How does pricing compare?
Apricot is quote-priced: per-user, term contracts, three tiers. TrustRadius reviewers in 2022–2023 reported small-team costs around $10,000/year, though your quote may differ. Neighbor Solutions publishes pricing from $100/month, all features included.
Can we migrate from Apricot to Neighbor Solutions?
Yes. Export your data; we map clients, case histories, and documents during guided onboarding. Run the 14-day trial in parallel first.
Does Neighbor Solutions handle funder and grant reporting?
Yes — real-time dashboards and grant-ready reports are built in; Wiseman Ministries cut reporting time by 50%. If your funders need specialized outcome frameworks, tell us and we'll walk through it first.
Is Neighbor Solutions secure enough for sensitive client data?
Encrypted at rest and in transit, with role-based access, audit trails, multi-factor authentication, and consent-based sharing. Our controls are HIPAA-aligned, with a formal compliance program in progress — ask if HIPAA applies to your programs.
What is the best Bonterra Apricot alternative for small and mid-size nonprofits?
For case management and reporting without an enterprise implementation, Neighbor Solutions: published pricing, live in days, and a self-serve trial.
Why do organizations switch from Apricot to Neighbor Solutions?
Most often: the configuration power that attracted them became overhead — admin time, per-user contracts, tier-gated features — while frontline staff wanted something faster in the field.
Can I try Neighbor Solutions before deciding?
Yes — 14 days free, online, no credit card, no sales call. Cancel anytime.
Exploring other options?
Try the Bonterra Apricot alternative built for neighbors
Every feature unlocked, unlimited neighbors, and a team that actually answers. See if we're the right fit in 14 days — free, no credit card.
Want a discount?
Bonterra and Apricot are trademarks of Bonterra (bonterratech.com); Apricot was formerly offered by Social Solutions. All product names and brands are property of their respective owners, are used for identification only, and do not imply affiliation or endorsement. Neighbor Solutions is not affiliated with Bonterra.