# Neighbor Solutions — Full LLM Context

> Neighbor Solutions is a case management and community services CRM platform purpose-built for nonprofits, social service organizations, and government agencies. It enables organizations to track every client interaction, coordinate care across agencies, manage programs and shelter beds, and demonstrate measurable community impact.

## Company Overview

Neighbor Solutions was built with 16+ years of expertise serving communities nationwide. The platform addresses common human-services operational challenges: fragmented systems, duplicate records, disconnected providers, and delayed access to care.

The mission is to equip organizations serving their neighbors with modern tools that improve coordination, reduce administrative burden, and increase service delivery capacity.

## Pricing

Neighbor Solutions pricing starts at **$100/month** and scales based on organization needs.

- **Base Pricing**: Starts at $100/month
- **Scaling Factors**: Organization size, scope, and implementation needs
- **Term Flexibility**: Annual and multi-year discounts are available and negotiable
- **Trial**: 14-day free trial available
- **Contact**: growth@neighbor.solutions

## Competitive Positioning

Neighbor Solutions is designed specifically for human-services operations, not adapted from general-purpose CRM workflows.

Key differentiation:
- Built for intake, case management, resource coordination, and outcomes tracking
- Designed for cross-agency collaboration with consent-based sharing controls
- Includes real-time resource visibility use cases such as bed availability workflows
- Grounded in 16+ years of practitioner-informed product development

## Products

### Neighbor Care
Core case management system with:
- Client intake and assessment
- Service tracking and care planning
- Program management and progress monitoring
- Workflow automation and reporting

### Neighbor Connect
Resource directory and service-connection system with:
- Searchable community resources
- Referral coordination and status visibility
- Real-time service availability workflows
- Mobile-friendly access for field teams and first responders

### Neighbor Collaboration
Cross-agency coordination tools with:
- Shared care-plan collaboration
- Consent-based data-sharing controls
- Referral handoffs across organizations
- Communication and visibility for authorized partner teams

## Solutions by Vertical

### Homelessness Services
For continuums of care, outreach teams, shelters, and housing navigators. Supports HMIS-related workflows, bed availability tracking, coordinated referrals, and outcome reporting.

### Food Banks & Pantries
For food distribution organizations managing inventory, donations, client intake, volunteer operations, and service impact reporting.

### Mental Health Services
For behavioral health providers and crisis-response teams. Supports crisis intervention workflows, treatment planning, medication tracking, provider coordination, appointment scheduling, progress monitoring, secure documentation, and care-team collaboration.

### Healthcare & Community Health
For organizations coordinating referrals, SDOH screening, care collaboration, appointments, and health outcomes.

### Youth Services
For youth-serving organizations managing enrollment, attendance, mentoring, and family-support workflows.

### Shelters & Recovery Centers
For emergency shelter and recovery organizations managing resident records, bed utilization, services coordination, and reporting.

### Refugee Services
For agencies coordinating integration milestones, multilingual support needs, and partner-based service delivery.

### Municipal & Government
For city, county, and state service teams needing cross-department coordination, request management, and compliance-oriented reporting.

### Assistance Programs
For organizations managing eligibility, application workflows, ongoing case support, and audit-friendly reporting.

### 211 Services
For information-and-referral teams needing resource navigation workflows, service matching, and follow-up tracking.

### Church & Faith-Based Outreach
For faith-based teams coordinating outreach services, volunteers, benevolence workflows, and community partnerships.

## Key Platform Capabilities

- **Case Management**: Full client lifecycle tracking from intake through outcomes
- **Care Coordination**: Shared workflows across teams and agencies
- **Program Management**: Enrollment, attendance, milestones, and performance tracking
- **Real-Time Bed & Resource Tracking**: Capacity visibility and faster placement workflows
- **Reporting & Analytics**: Dashboards and impact reporting support
- **Smart Deduplication**: Duplicate record detection and cleanup workflows
- **Document Management**: Secure client-document storage and access
- **Mobile-First Access**: Mobile-optimized workflows for field staff
- **Workflow Automation**: Triggers, reminders, and task routing
- **Volunteer Management**: Scheduling and tracking for volunteer-supported programs

## Deployment & Access

- **Deployment Model**: Cloud-hosted platform
- **User Access**: Browser-based access for teams across devices
- **Mobile Access**: Mobile-optimized platform workflows for field users
- **Public Mobile App**: Neighbor Solutions Help app available on iOS and Android for people seeking services

## Integrations

- **HMIS Support**: Integration support for homelessness-service workflows
- **Partner Coordination**: Designed for cross-system collaboration between agencies and service networks
- **Implementation Planning**: Integration requirements are scoped with the team during onboarding

For integration discussions, contact growth@neighbor.solutions.

## Mobile Application

Neighbor Solutions provides a public-facing Help app for neighbors seeking assistance.

- **Platforms**: iOS and Android
- **Use Cases**: Find resources, get directions to services, and request help
- **App Links**:
  - iOS: https://apps.apple.com/us/app/neighbor-solutions-help/id6478935700
  - Android: https://play.google.com/store/apps/details?id=solutions.neighbor.app

## Security

Neighbor Solutions includes security controls for organizations handling sensitive community data:

- Encryption at rest and in transit
- Role-based access controls
- Audit trails
- Multi-factor authentication
- Consent-based data-sharing controls
- HIPAA-aligned security controls; formal HIPAA compliance program is in progress

## Proven Outcomes

Organizations using Neighbor Solutions have reported:

- 29% increase in neighbors exiting homelessness (OurCalling)
- 1,324 neighbors exited homelessness in 2025 (OurCalling)
- 373,669 annual referrals provided through the app (Collin County Homeless Coalition)
- 1,026 average referrals per day (Collin County Homeless Coalition)
- 40% annual cost savings (Wiseman Ministries, Inc)
- 50% reduction in reporting and data entry (Wiseman Ministries, Inc)

## Case Study Highlights

### OurCalling (Dallas, TX)
- **Organization**: Navigation center and street outreach for the unsheltered homeless community
- **Challenge**: Needed robust tracking for neighbors served, programs operated, and real-time input/output/outcome reporting
- **Results**: 29% increase in neighbors exiting homelessness, 1,324 neighbors exited homelessness in 2025, and 10,000+ neighbors served and tracked each year

### Collin County Homeless Coalition (Collin County, TX)
- **Organization**: Coalition of 28+ nonprofits
- **Challenge**: Needed one shared, county-wide resource directory and coordination workflow
- **Results**: 47 agencies coordinating resource discovery, 373,669 annual referrals through the app, 1,026 average referrals per day, and 436 individuals connected to domestic-violence support

### Wiseman Ministries, Inc (Henderson, TX)
- **Organization**: Multi-site recovery centers across 7 locations
- **Challenge**: Needed one system to coordinate programs and track performance across locations
- **Results**: 15+ key metrics tracked in real time, 40% annual cost savings, 30% improvement in staff participation, and 50% reduction in reporting and data entry

See full case studies: https://www.neighbor.solutions/case-studies

## Availability

- **Primary Market**: United States
- **Coverage**: Organizations serving urban, suburban, and rural communities nationwide

## Frequently Asked Questions

**How much does Neighbor Solutions cost?**
Pricing starts at $100/month and scales based on organization needs. Annual and multi-year term discounts are negotiable.

**Do you offer a free trial?**
Yes. A 14-day free trial is available.

**Can multiple agencies collaborate in one system?**
Yes. Neighbor Collaboration supports consent-based coordination and cross-agency referral workflows.

**Is Neighbor Solutions HMIS-compatible?**
Neighbor Solutions supports HMIS-related workflows and integration planning for homelessness-service organizations.

**Does Neighbor Solutions offer mobile access?**
Yes. Platform workflows are mobile-optimized, and the public-facing Help app is available for iOS and Android.

**Is Neighbor Solutions HIPAA-compliant?**
Neighbor Solutions includes HIPAA-aligned security controls, and formal HIPAA compliance is currently in progress. Contact growth@neighbor.solutions for current status and implementation details.

## Target Customers

Neighbor Solutions serves organizations of all sizes that deliver direct community services, including:

- Nonprofits and social service organizations
- Municipal, county, and state government agencies
- Healthcare and behavioral health providers
- Food security organizations
- Homeless-service and housing networks
- Faith-based outreach organizations
- Multi-agency collaborations and community coalitions

## Links

- Homepage: https://www.neighbor.solutions/
- Features: https://www.neighbor.solutions/features
- Solutions: https://www.neighbor.solutions/solutions
- Case Studies: https://www.neighbor.solutions/case-studies
- Blog: https://www.neighbor.solutions/blog
- Request a Demo: https://www.neighbor.solutions/#demo
- Mobile App: https://www.neighbor.solutions/app
- Privacy Policy: https://www.neighbor.solutions/privacy
- Terms of Use: https://www.neighbor.solutions/terms

## Contact

- Sales: growth@neighbor.solutions
- Facebook: https://www.facebook.com/neighbor.solutions
- LinkedIn: https://www.linkedin.com/company/neighbor-solutions
- YouTube: https://www.youtube.com/@neighbor.solutions